Refund & Exchange Policy
At Hato Press, we aim to provide high-quality products and a positive shopping experience. Please read our refund and exchange policies carefully before making a purchase.
In-store Purchases
All items purchased in-store are exchange only. We do not offer refunds on any in-store purchases unless an item is faulty.
Online Purchases
You have the right to return any items purchased online within 14 days of receiving your order, provided that:
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The item is unused.
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It is returned in its original packaging and condition.
Once the item has been inspected, we will process a refund within 14 days of receiving the returned product.
Faulty Items
If you believe your item is faulty, please contact our team at store@hatopress.net. Faulty items are reviewed on a case-by-case basis. We may offer a repair, replacement, or refund depending on the nature of the fault.
Additional Information
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Exchanges:Â For exchanges, please notify us within 14 days of your purchase for both in-store and online orders.
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Postage Costs:Â Customers are responsible for the cost of return shipping, unless the item is faulty.
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Exempt Items:Â Custom orders, limited-edition prints, and gift cards are non-refundable and non-exchangeable.
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Refund Method:Â Refunds will be issued to the original payment method.
Your Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.